Alteris Edge incorporates the standard Atlassian® Terms of Service for cloud apps, as found here.
Last Updated: 2026 06 04
Alteris Edge values your privacy and is committed to protecting your personal information. This Privacy Statement outlines how we handle your data.
• User Data: Our application does not collect, store, or transmit any user data.
• Sales Information: The only information we receive is sales data provided by Atlassian, which includes:
• Company name
• Number of licenses purchased
• Point of contact information
• Purpose: Sales information is used solely for managing app subscriptions, providing customer support, and for internal marketing purposes.
• Third Parties: We do not sell or share sales information with any third parties. Information may be shared as required by the End User License Agreement (EULA) to provide the service.
• Encryption: All sales information transmitted between our app and Atlassian is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Access Control: Access to sales information is restricted to authorized personnel only.
• Retention Policy: Sales information is retained for as long as necessary to manage app subscriptions and provide customer support. Once a subscription is terminated, the associated information is securely deleted.
• Access and Control: Since we do not collect user data, there are no personal data rights to exercise.
For any questions or concerns regarding our privacy practices, please contact us at fieldecho@alterisedge.com.
Last Updated: 2025 06 04
At Alteris Edge, we take the security of our applications seriously and are committed to protecting our customers' data and ensuring the integrity of our services.
• Field Echo is built using Atlassian Forge, which provides a secure, managed cloud environment.
• We adhere to secure coding practices, regularly review our code for vulnerabilities, and update dependencies to mitigate potential security risks.
• Our app does not collect, store, or process user data.
• All sales information provided by Atlassian is encrypted during transmission and accessed only by authorized personnel.
• Atlassian Forge handles infrastructure security, including data encryption at rest and in transit, authentication, and authorization.
• In the unlikely event of a security issue, we follow an incident response process that includes:
• Identifying and addressing vulnerabilities promptly.
• Communicating with affected users and Atlassian, if applicable.
• Releasing updates to mitigate the issue.
• We perform regular reviews of our app's code and dependencies to ensure compliance with security best practices.
• Vulnerabilities can be reported to our support team at support@alterisedge.com.
